FREQUENTLY ASKED
QUESTIONS

How long does delivery take?

Delivery for our KN95 and N95 masks takes around 1-4 days and is shipped in the UK. But delivery for pre-orders may take considerably longer.

The current delivery time may be affected by the coronavirus.

What delivery provider do you use?

We use Hermes in the UK to deliver our masks.

Are the masks reusable?

Our KN95 masks are intended for up to 8 hours of use, or whenever it gets difficult to breathe whilst wearing the mask.

Our re-usable masks can be re-used, but the filter should be changed after every 8-10 hours of use, or whenever breathing becomes difficult.

Are the masks washable?

Our KN95 masks are not washable.

Our re-usable masks can be washed, but it is important that you remove the inside filter sheet before washing.

What is your refund policy?

We only accept refunds in extenuating circumstances. 

Do you do bulk prices?

If you are interested in orders of 100+ masks please get in touch at Sales@EmergencyMasks.co.uk

Are these masks intended for medical use?

These masks are not intended for medical use. Rather, these masks are for everyday wear and must be used responsibly. If breathing becomes difficult, stop using the mask.

How often should I change the filter of a re-usable mask?

It is recommended that you change the filter after 8-10 hours of use, or until breathing becomes difficult. 

Make sure that your mask doesn't get too hot or too cold and prevent liquid spillages as much as possible.

How long does a KN95 disposable mask last?

It is recommended that you change the KN95 mask after 8-10 hours of use, or until breathing becomes difficult.